Jilimax Terms and Conditions for Players in Philippines

1. Acceptance and scope

These Terms and Conditions form an agreement between Jilimax and every person who accesses or uses the website. The agreement applies to registration, account management, sports betting, casino play, promotions, deposits, withdrawals, communications, and related services made available through Jilimax.

By creating an account, selecting an acceptance box, placing a wager, or continuing to use Jilimax, you confirm that you have read these terms and agree to follow them. The Privacy Policy and Responsible Gaming information also apply where relevant. If translated content differs from the English version, the English version used by Jilimax will guide interpretation unless applicable law requires otherwise.

2. Definitions used in these terms

3. Eligibility and age requirements

You may register with Jilimax only if you are at least 18 years old and legally permitted to participate in online gaming from your location. It is your responsibility to understand and follow the laws or restrictions that apply to you. Accessing Jilimax does not automatically mean that use is lawful in every place or circumstance.

Employees, contractors, gaming suppliers, and other persons with access to confidential system or event information may be restricted from particular markets or services. Jilimax may refuse registration or close an account when legal, security, integrity, or operational concerns reasonably require it.

4. Account registration and security

Registration details provided to Jilimax must be complete and accurate. You must use your legal name, correct date of birth, active Philippine mobile number, and valid contact information. You must update Jilimax when important account details change. False, misleading, incomplete, or third-party information may lead to verification delays, account restriction, or closure.

Only one Jilimax account is permitted per person. Accounts must not be sold, transferred, shared, or operated for another person. Duplicate accounts may be suspended and associated bonuses or transactions may be reviewed. Where appropriate, Jilimax may return eligible deposited funds after authorised deductions and verification.

You are responsible for protecting your password, device, and verification codes. Do not disclose login credentials or one-time passwords to anyone. Activity completed after valid login may be treated as activity authorised by the account holder unless Jilimax receives prompt notice of suspected compromise. Contact the website email shown in the footer if you believe your account is being misused.

5. Identity verification and compliance reviews

Jilimax may request identity and payment documents when you register, deposit, withdraw, change important details, or trigger a security review. Requested documents may include a valid government-issued ID, a recent proof of address, a selfie or liveness check, and evidence that a payment method belongs to you.

Documents must be clear, genuine, current, and unaltered. Jilimax may restrict account activity while verification is incomplete. A delay caused by missing, unreadable, inconsistent, or expired documents is not treated as a failure by Jilimax to process a transaction. Information collected during these checks is handled according to the applicable privacy notice.

6. Deposits and account balances

Deposits must come from a payment method registered in the same name as the Jilimax member. Third-party deposits, borrowed payment accounts, and unexplained transfers are not permitted. Jilimax may reject or return a transfer when ownership cannot be confirmed or when a transaction presents a security or compliance concern.

Available methods may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank, and eligible Visa or Mastercard cards. Availability, minimum amounts, maximum amounts, and processing times may change. Review the information displayed by Jilimax before confirming each payment.

A Jilimax balance does not earn interest and is not a bank deposit. The account must not be used as a general payment wallet or for transferring money between unrelated parties. A deposit may need to be used for genuine gaming activity before withdrawal, subject to reasonable anti-money-laundering and fraud controls.

7. Withdrawals

Withdrawals are normally returned to a verified method held by the member. Jilimax may require the same payment route used for depositing where technically possible. Before approving a withdrawal, Jilimax may check identity, payment ownership, wagering history, bonus conditions, duplicate accounts, chargeback risk, and unusual activity.

Displayed processing estimates are not guarantees. Bank schedules, e-wallet maintenance, incorrect account details, verification, and manual security reviews can affect completion times. The player must confirm that all withdrawal details are accurate before submission. Jilimax is not responsible for a delay caused by incorrect information supplied by the member.

If a payment is reversed, charged back, disputed without proper basis, or obtained through unauthorised use, Jilimax may deduct the amount and related costs from the account. The account may remain restricted until the matter is resolved.

8. Sports bets and casino wagers

A wager is accepted only when Jilimax records it as confirmed. Adding a selection to a bet slip, opening a casino game, or attempting to press a button does not by itself create an accepted wager. Members should check their account history after submission and report any discrepancy without unnecessary delay.

Sports bets are settled using the applicable market rules and the recognised result source selected by Jilimax. Events may be postponed, abandoned, corrected, or rescheduled. Such situations will be handled according to the market rules shown for the relevant sport or event. Casino outcomes are determined by the applicable game system, random number generator, or live table result.

Jilimax may correct an obvious technical, display, settlement, or pricing error. An obvious error includes a price, payout, or result that is clearly inconsistent with the event or normal market conditions. Where reasonably necessary, Jilimax may void the affected wager or settle it using the correct information that should have applied.

9. Promotions, bonuses, and rewards

Every Jilimax promotion may carry separate conditions covering eligibility, minimum deposits, eligible games, wagering requirements, expiry periods, maximum conversion, and withdrawal rules. Those specific conditions apply together with this document. Members should read them before opting in.

Unless a promotion clearly states otherwise, bonuses cannot be transferred, sold, combined, or exchanged immediately for cash. Jilimax may remove an expired or unused bonus. Bonus abuse includes coordinated accounts, duplicate registrations, opposing bets designed to avoid risk, delayed game features used unfairly, or any pattern intended primarily to extract promotional value rather than participate normally.

When reasonable evidence of abuse exists, Jilimax may cancel a bonus, void related winnings, restrict promotion access, or close connected accounts. Genuine use is not affected merely because a player wins; reviews focus on prohibited patterns and misleading conduct.

10. Prohibited conduct

Members must use Jilimax honestly and only for personal entertainment. The following conduct is prohibited:

• Using another person's identity, payment account, documents, or Jilimax profile.
• Creating duplicate, coordinated, automated, or misleading accounts.
• Using bots, scripts, unauthorised software, scraping tools, or technical exploits.
• Colluding with other players or sharing confidential event information.
• Attempting fraud, money laundering, chargeback abuse, or payment manipulation.
• Threatening support staff or sending unlawful, abusive, or deceptive content.
• Exploiting an obvious error instead of reporting it to Jilimax.

Jilimax may investigate suspected misconduct, preserve relevant records, restrict affected funds, and take proportionate action. Where required, information may be provided to payment providers, regulators, or lawful authorities under applicable procedures.

11. Account suspension and closure

You may stop using Jilimax and request account closure, subject to completion of pending verification and valid payment obligations. Jilimax may suspend or close an account when these terms are breached, when identity cannot be verified, when security is compromised, or when continued access creates legal or integrity concerns.

Account closure does not erase obligations created before closure. Valid pending wagers may be settled under the applicable rules unless they are connected to prohibited activity. Any eligible remaining balance will be handled after necessary checks and authorised deductions.

12. Service availability and technical issues

Jilimax aims to provide reliable access but cannot promise uninterrupted operation. Maintenance, provider outages, internet conditions, device limitations, power interruptions, or events beyond reasonable control may affect availability. Members should avoid placing a wager when their connection is unstable.

If a game or transaction is interrupted, the authoritative Jilimax and provider records will be used to determine whether a wager was accepted and how it was resolved. Visual animations on a device are not more authoritative than recorded system results.

13. Intellectual property

The Jilimax name, logo, interface, written content, layout, and related materials are protected by applicable intellectual property rights. Personal access does not transfer ownership. Members must not reproduce, sell, modify, publish, reverse engineer, or commercially exploit Jilimax materials without permission.

14. Responsible gaming

Jilimax is intended for entertainment by adults. Set a budget before playing, use only disposable funds, take regular breaks, and never chase losses. Do not use money needed for food, rent, bills, education, healthcare, savings, or family commitments.

Jilimax may provide deposit limits, cooling-off options, account restrictions, and self-exclusion support. A request for responsible gaming protection may take precedence over promotional access or routine account preferences. Members should visit the Responsible Gaming page whenever play no longer feels controlled or enjoyable.

15. Limitation of responsibility

To the extent permitted by applicable law, Jilimax is not responsible for indirect loss caused by personal wagering decisions, device failure, internet interruption, unauthorised credential sharing, or a third-party payment provider outside reasonable control. Nothing in these terms removes a right that cannot lawfully be excluded.

Members remain responsible for their choices, stake sizes, account security, tax obligations, and compliance with local requirements. Jilimax does not guarantee profits, winning outcomes, uninterrupted services, or permanent availability of a particular game, market, promotion, or payment method.

16. Changes to these terms

Jilimax may update these Terms and Conditions to reflect legal, security, payment, product, or operational changes. Material updates may be communicated through the website or account interface. Continued use after an update takes effect indicates acceptance of the revised terms. If you disagree with an update, stop using Jilimax and request account closure.

17. Complaints and contact

If you have a complaint, provide your registered details, a clear description, relevant transaction references, and supporting screenshots where available. Jilimax will review the available account and system records. Please communicate respectfully and allow reasonable time for investigation, especially when a payment provider or game supplier must also review the matter.

The website contact email is support@jilimax.best. Do not send passwords, one-time passwords, or unnecessary payment credentials. Jilimax support should never need your account password to review an ordinary request.